Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4G and Wifi calling

I've just had notification that O2 switched off 4g and wi fi calling on my phone - why?

Resolved! bad connection when called 02

I called 02 sales from my Mobile Burt the line was a echo I agrees tone 02 contract and the advisor went through T& C’s but not a clear line to hear properly

Resolved! Free Motorola pad and pods

I now have a Motorola mobile phone on my contract and should get a free pad and pods as part of the deal, when will they arrive

Resolved! Moving a number to a new account

Hi. I am currently 19 and my phone number has been on my dad's account since I had a phone. My phone is due for an upgrade but before upgrading, I want to move my phone number onto an account that would be totally under my control and my name. I have...

Resolved! *beware of a strange call from 'o2'

Good morning fellow o2-ers, Just a note that I received a call this morning from a landline number offering 40% off my remaining bill. They said they were from head office and I was selected as a long standing customer with an up to date and paid bil...

Resolved! Message not sent, number formatted incorrectly

Hi all, I have been having trouble sending a text message to a radio station (radio x) which has never been a problem in the past year or so. It is a short number 83936 but now when I try messaging it it comes up with the message 'message not sent, n...

Resolved! Xbox accessory

Hi I ordered the xbox series s I have had no confirmation and it said it couldn't load agreement details but has taken the 30 pound upfront fee.. Will it still arrive or do I need a refund? It isn't showing on my bill as ordered and I havnt received ...

Resolved! Is there a contact number for a Bill query ?

I can't get anywhere with a bill query, is there a number I can call someone ?

Resolved! New phone cracked

The new phone I received today in the post as an upgrade has the smallest crack in it - I didn’t initially notice but can now see it at the top. Can I get a replacement at the same time as returning even if it was online? My old handset doesn’t work ...

Resolved! Cancelling Tarriff

Hello,I'm trying to cancel my tariff. It's all paid up, but impossible to get through to anyone at o2. I had previously tried to switch from one o2 contract/number to another (buying a new sim was half the price of upgrading to the same offer!), but ...

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