Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Enquiry

Please I need to know more about payment or how to purchase a device from o2

Resolved! Family and Friends discount

Account no.: [Personal details removed] Family and friends discount of 20% on mobile no. [Personal details removed] and [Personal details removed] have not bee applied to 13 March 2022 billing. I was informed that will get £2.00 per month off on mobi...

Resolved! How to pay final bill after disconnection

I have left O2 and transferred my number to my new supplier. As I left before my contract was up I expect to pay additional charges. But as I have been disconnected from O2 I cannot log in to see what my bill is. P2 site is no help,keeps sending me r...

How to get PAC code if you cannot receive a text???

I need to get the PAC code from O2, because I must move to a new mobile service. This is because: My sim stopped working, I was sent a new one but it doesn't work, I spoke to two different people and neither of them know why the new sim won't work. I...

Resolved! Credit

Hi,I have a problem that happened for the first time.I got a SIM that i Top up every month for £10 to get O2 Unlimited. When there is like a week till the end of the month I get a message to not forget to top up. I usually top it up before the new mo...

Resolved! New iphone

I have today received my new iphone 13, but you have sent me the mini and thsts not what I ordered!!!

Resolved! New customer question

Hi all, On Saturday (12th) I signed up to o2 and ordered the Oppo find x5 pro on preorder.I filled out all the forms etc and I have received my order confirmation along with my o2 phone number and my collection reference for when the phone is release...

Resolved! Egypt

Does the £4.99 daily bolt on for international travel outside of Europe cover Egypt?

Resolved! New build not listed

Hi, I am trying to buy a SIM-only contract but my address is not listed on the site (I moved into a new build about 3 months ago). I tried to ring sales but they weren't able to help either. I was advised to contact Royal Mail to get my address regis...

Resolved! Unlocking

What does it mean 'your phone is not personalized' when trying to unlock the device?

O2

Forum Posts