Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late payment

I will be pay my bill on Friday sorry for late payment

Resolved! Hi

I ordered a samsung a32 for my girlfriend on pay monthly but its the wrong phone i would like to cancel it before its dispatched as its out of stock anyways please if possible

Resolved! Refund deposit

Hi everyone I’ve paid 375£ deposit. My first three bills are done. I’ve paid in full and there was no late fee charge on any one of them. I was late in 2 occasions but no late charge was implemented on any occasion. Will I be eligible to have my depo...

Resolved! New phone is 5g but my sim is 4g

How do I get a new 5g SIM card to replace my current 4g?

Resolved! Terminating a contract on behalf of someone else

My son has asked me to cancel his contract, he is in NZ and it is v difficult to communicate with O2 with another provider

Resolved! Premium calls

Could somebody tell me if calls to 01, 02, and 03 numbers free ? I need to phone sky soon regarding my sports package but I’m not sure if I’ll be charged premium rates

Resolved! Going abroad

I’ve just booked to go to Spain in the summer. Have been told that since brexit you don’t get the roaming the same way you used to and some people have come home to massive bills…… firstly is this true?? and what do I do to avoid it if it is the case...

Resolved! Phone ☎️

I ordered a phone on the 9th. Payment went through and got a confirmation email. It’s now the 12th and haven’t received a email saying it’s been dispatched. How long does it take?

Resolved! Unlimited data

Hello Everyone, I have just upgraded to unlimited data, calls and texts on a pay monthly sim only deal. Can someone please tell me if I can use my data in the Caribbean. I have looked everywhere and some say USA is included and then others say I need...

Resolved! Every month I lose amount of mony from my account

I need some help please every month I put a money in my account for pay monthly and lose the rest of my money I want to know how some one take the money from my account and it is happend today and I don't have any subscribe in my phone take the money...

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