Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using prepaid Purecard

I have registered and got my purecard details but how do I use my purecard online when I don't have an expiry date to enter when putting in the card details?

Resolved! Esim

Hi there, do you supply an ESIM only contract with same benefits as the conventional SIM card (excluding 5G) that I can use alongside my other service provider.

Resolved! Top-up didnt work

Hello everyone, What is happening with top-up right now? Yesterday i did a top-up for 500mb as always. Even twice. At 14.33 and in the evening 21.19 First top-up didnt work, i didnt have any internet. So i bought it again just in case. And today i re...

Resolved! Changing phone number from different accounts

My current number I use is from a monthly contract under my Dad's name, and I've set up a new monthly contract under my own name - how would I go about carrying the number I had before onto this new one? The guides I can find don't help because techn...

Resolved! Failed Direct Debit

Hello, my direct debit didnt go through today as I get paid tomorrow. Will O2 reapply the direct debit or should I pay manually?

Extra billing charges

Recently even cut off from advisor on call?trying to get explanation? My monthly bill is 8.50 higher.on 09 03 23 I called to say my daughters data had run out due to fraudsters changing her tariff she was stuck for data on this day due to o2s policy ...

Resolved! Why are o2 rude and useless

30 minutes on call for the adviser to hang up on me without being able to tell me if I need to visit the same store to return a handset under the o2 switch up