Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't activat new sim

Hi I replaced the sim but can't activat the sim cam you help me out

Resolved! Using my mobile in the USA

I have a SIM only pay monthly deal. I am travelling to the USA for 9 days, what is the best bolt on to do this?

Resolved! New order

Hello I ordered a new pay monthly device. I ordered on Friday and haven't had any updates. It just says the order is being reviewed

Resolved! My bill seems wrong

During these last few months my bill has been £18 but noticed its gone up to £27.70,I don't understand why. I've not requested any bolt ons so I'm wondering why.

Resolved! Free earbuds

Hello I've recently ordered a new Samsung s22 and the offer was it came with free Samsung buds but I've received none and can't see it on my 02

Resolved! Loyalty/ discount

HiHave recently taken out a new contract. the reason being I wanted to reduce my payments. At point of purchase the sales rep told me I would be entitled to 20% discount on airtime which would have reduced my overall payments. On applying for said di...

Switch from Virgin Mobile to O2 - 35 days later still not able to actigvate myo2 account

Can someone please help me....we recently renewed our contract with Virgin Media and were told we would have to switch over to O2 for our sons virgin mobile sim, and then the porting issues began. 35 days later and after countless calls to customer s...

Resolved! Enquiry

Please I need to know more about payment or how to purchase a device from o2

Resolved! Family and Friends discount

Account no.: [Personal details removed] Family and friends discount of 20% on mobile no. [Personal details removed] and [Personal details removed] have not bee applied to 13 March 2022 billing. I was informed that will get £2.00 per month off on mobi...

Resolved! How to pay final bill after disconnection

I have left O2 and transferred my number to my new supplier. As I left before my contract was up I expect to pay additional charges. But as I have been disconnected from O2 I cannot log in to see what my bill is. P2 site is no help,keeps sending me r...

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