Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Allowance

Why have I not received my full 1gb allowance this month.? I should have added the remaining mbs left on my bolt on too.

Resolved! How can I actually get speaking to someone?

I sent my phone back for repair 8 days ago, I was told I would receive an e-mail or textwith 48 hours. I have received no communications except the usual spam e-mails. Yesterday I called back into the O2 shop where I bought my phone and returned it t...

Resolved! Deposit

Good evening. I applied for a IPhone 14 Pro Max with the £30 deposit. I paid for the deposit through Apple Pay and it cleared through my bank that it took the money. As soon as that happened it came up on the o2 page that Apple Pay was not available ...

Resolved! 4G Being turned off, notification!

Why have I received a notification to say you're turning 4G off when I don't even have 5G as an alternative, nor according to your website, does 50% of the country?

Resolved! 12 Month Contract £6 per month has gone up to £7.03 Why

I took out a 12 Month Contract @ 6 per month as part of a Virgin Media Deal. I was promised that would be it until the contract expires in 12 Months time. Why has it gone up to £7.03 in April

Resolved! Phone Delivery

I ordered an iPhone 14 Pro Max 128GB Space Grey on Monday 27th March 2023. When I ordered it, it had said I'd receive it with next-day delivery, I checked the phone on the O2 site today and when I selected it, it had said 'Available to order' and it ...

Resolved! Bill

Why is my bill over £70 when usually it's around £20?

Resolved! Return

Anyone know how to arrange a return with contacting customer services, as it’s taking 5 years to get through to them and I’m still in my 14 day return window

Resolved! VAT on charitable donation

I’ve been charged vat on a £10 charitable donation I made to comic relief using my phone to do it. Why ?

Resolved! Billing / charitable texts

Why do I get charged VAT on the top of charitable texts?

O2

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