Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Poor service

Why for the last 12 months has service been so crap used to get full 5 bars of signal in dn7 area lucky to get 2 most daysI don't even get a signal at all whilst I'm working in Thorne really considering terminating contracts due to service not fit fo...

Resolved! Free extra for 6 months with upgrade

hi Everyone,was wondering has anyone had this issue.Upgraded my phone,got a free extra for 6 months.Picked Disney+,then went I went to log on there it said there was issues.Only been using it 3 weeks into a 6 month subscription and it’s cancelled no ...

Resolved! account problems

hi i’m unable to pay my bill due to it not showing up on the account iv phone 02 and they sent me a a link to view the bills but it’s still not showing up to pay the ipad air and the samsung watch i’m not sure why it is no longer showing on my accoun...

Resolved! cancel my o2

I have been in intensive care since January 1st in Glasgow QEUH then to Aberdeen ARI then repatriated back to glasgow. I have never been able to make use of my )" sim and looking to have it cancelled however chat never works. I have been on ECMO supp...

Resolved! nhs discount

can i get my nhs discount on my new phone

Resolved! Volts

Hi I currently have a pay monthly Sim, but am out of contract. I few days ago I changed broadband supplier and signed-up to a Virgin Volts package. I want to port my existing O2 number. Virgin said this would be possible, but to just double check wit...

02 Purecard

Do you get an actual physical card sent out that has an expirydate on it? I can't use mine on any websites as it asks for an expiry date and when I log-in on my account, all it gives me is a card number and security number.

Resolved! ordering on a Friday

I am due a upgrade on Friday this month and I wondered when it will be delivered Thanks in advance

Resolved! Tariff renewing for a full year, thought it would be a rolling month by month

Hello, I am confused why my sim only tarrif contract, which was initially for a year, renewed for a full year without my knowledge. I was under the impression that it would be a month by month thing not a full year. Now to get out of my O2 sim only d...

Resolved! Contact impossibility

Hi, I have tried in vain to get someone to answer the phone on 202. I called at 2015 expectibng the callcentre to be open until 2100 as per my Bill Summary. Nope, they all left at 20-00. Book a call, yeah they will call back in 10 days.. I'm not joki...

O2

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