Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel contract

cancel contract

Help

I had a plan thinking of £15 30GB. but I switched the plan to £20 50GB. However, I still cannot use the new plan. Can you help me please? I need the internet to work, it's urgent

Resolved! Account

My accounts need restricted. Af been on hold for over 2 hours and get answered on 02 number 202. a need a call back or my barr lifted asap. this is disgraceful

Price increase

I am being asked to pay an extortionate amount from April 2024. The new proposed amount will be roughly a 30.6% increase to my original contract amount. This is not justifiable and I wasted nearly two hours on the phone with an O2 customer service re...

Resolved! Virgin Mobile Device Contract

Hi, I have a contract for an Iphone 12 mini that I opened with Virgin, I believe this Is due to finish in September of this year. However I am confused as to how I view the details of this contract any more now that Virgin and o2 have merged. can you...

Getting No Help

So placed an order on Saturday for an aditional contract. Was told I would be likely to pass the credit check on those checks they do before you confirm your order then went through checkout and it said "We need to take a look at your application. Ho...

My o2

I've tried logging in to my o2 but it says I don't have any products or services yet I've had a contract for years?! Can anyone help please?

Resolved! Disconnected account

So today when trying to upgrade online was advised was unable to due to a old disconnected account with a outstanding balance of £79 which is news to me I was told to ring customer services which I spent £35 mins on hold to be cut off! Absolutely fum...

Trying to contact o2 payment helpline

Hi the past few days I have bin ringing o2 but can never seem to get through I am currently on hold while writing this message and it has now bin 92minutes without speaking to some one yesterday I gave up on 64 minutes and the day before it was combi...

Payment team

has anyone been able to get talking to the payment management team today?I was on almost 2 hours last night and couldn't get through, today I went on to O2 chat within MYO2 app as suggested to speed things up, and have now been on the chat for 6 HOUR...

O2

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