Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data issues can’t use it anywhere

Can’t use my data when away from home

Resolved! Charges abroad

I'm travelling in Brazil. I would like to know if Brazil it's parte of my travel board part of my allowance in UK or need to be paid a part?

Resolved! Caller ID Not Working

Since my contract was ported from Virgin to O2 last week all callers are displayed as "Unknown". I saw from the forum that quite a few people have had this problem.Please can you fix it Thanks

Resolved! Cancel phone contract before delivery

I recently purchased an iPhone 13 on contract I haven’t had a dispatched email yet but I’ve changed my mind about it and I don’t want it anymore how do I cancel the complete order I’ve tried going on to the app and it won’t allow me to cancel

Resolved! Tunisia

Can I use my o2 contract in Tunisia

Resolved! Travel inclusive extra

Hi, I have travel inclusive as my extra on my account. I'm travelling to Mexico in 3 weeks and apparently that is an applicable country. Can anyone confirm that this all works OK, do I need to activate it? Can I phone home on my minute? Accept calls ...

Resolved! Can Only Select Disney+ Extra

Hi, I have just joined O2 and received notice that I can now choose my extra. The problem is when I login I can only select Disney+? I really wanted to select Prime as my membership runs out in June whereas my Disney+ is paid up till August. Can anyo...

Resolved! Local Roaming partner in India

I am travelling to India. Does anyone know which is the roaming partner network for O2 in India. Are receiving text messages free?

Resolved! Bill

Hi I paid my device plan yesterday it has came out of my bank but is saying it’s overdue on my 02?

O2 signal nr13 3lg

Absolutely hideous signal Beighton and cantley area of Norfolk today ... its always bad here (which is unacceptable enough) but today I can barely make or receive a call ! And that's outside! Shameful service provision for a long term customer! And d...

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