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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 22332 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 211907 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrade

I have just upgraded my phone but can see a new DD has been set up in my bank and the old one is still there. Do I need to cancel the old DD for the old contract which I paid off?

Soph3 by • Level 1: Joiner
  • 270 Views
  • 2 replies
  • 0 kudos

Resolved! Dat usage in Greece

Hi all, I am going to Greece (Crete) on 19th June 2022 and wanted to clarify whether I would be able to use my tariff as normal with no extra charges whilst abroad? Not sure if this would have changed following Brexit? Do I need to let O2 know when I...

Natasha21 by • Level 1: Joiner
  • 809 Views
  • 3 replies
  • 0 kudos

Resolved! Keeping old number

I want to keep my old number from my old ee SIM card to my new o2 pay monthly sim

Resolved! Failed business policy/credit check? £6 additional - BONKERS

Had family sharer plan with EE (good days).So thought would move to get the VM/O2 volt deal (double BB and data).Get told have to do 4 seperate registrations. Worked for 2 (Mrs and Mine), failed on son (not 18), tried adding to mine and got same fail...

Vqmpire by • Level 1: Joiner
  • 805 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi, Hope you're well? I just wanted to find out why my bill is too high? And is there someway I can cut my bill down please? It's way too high for me.

PAYG 100GB => 200GB but only showing 100GB in MyO2

My number is [Removed] - I got SIM from O2 website and topped up £30 expecting 200GB but only got 100GB. In fact 102400.0MB to be precise. I tried FREE10 to 21500 and also REWARD to 50202 (and registering). Help?

Resolved! Upgrade

Hi if I upgrade my phone by paying the outstanding place is it possible to keep my same sim am number just new phone ? Also will the new phone be unlocked as I travke a lot so I want to be able to use a pay an go in the phone when I’m away ?

Resolved! Payment

just made a payment of 75 pounds in error. Can you please repay back many thanks

Laura44 by • Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Resolved! Bill higher than expected

I went in Romania for a few days and I used the Sim card from UK for Internet and calls. The calls were not working. I received a high bill for my Sim card and I am not sure what happened. I spoke with someone from O2 and I advised them that I was go...

C11 by • Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos
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