Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

Why is my bill £6.70 this month when it is usually £6.00?

Resolved! Change billing payment date

I wish to change the payment date for my contract to the 1st of every month

Resolved! Payment

How long does payment take to clear on bank account

Resolved! Ordered a pay monthly phone

I ordered a pay monthly phone from 02 2 days ago but I have had an email 02 saying that your aim is on its way but no phone what can I do

Resolved! Track order

It says next day delivery but i ordered mine on friday morning. So should be Saturday but tbwy saying expected 25thwhich is monday. Id of gone with ee or voda if i knew it would be this long. Ive tried everything to track order but dispite what inter...

Resolved! 5g

Hi guys, just bought myself an IPhone 13 pro. 5g isn’t working, so went to an 02 shop and got a new SIM card (5g) and they swapped it over. Settings in phone all correct and o2 advised I reset my network settings, but still it doesn’t work. Definitel...

Resolved! Virgin phone but O2 sim confusion

Hi guys, I’m a bit confused as to where I stand with my pay monthly contract. about 6 months ago I did the usual contract renewal haggle with virgin for my services which included unlimited everything on phone TV and broadband. They sold me on the fa...