Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! problem of Rolling plan

Dear staff， I originally subscribed to a 15 pounds rolling plan and was debited on the 7th of each month. But this month I didn't receive the relevant bill, so my data was used up in the last few days. I subscribed to the rolling plan again, but I re...

Resolved! Amazon add on

Hi got a Amazon add on for 6 monthsHow will it add on to my Amazon account I'm on a free trial with AmazonThanks

Re: Payment for bill in pending with no confirmation and o2 now threatening me saying I haven’t paid

I have just received the same message and my money has been paid i have tried to contacy O2 via mobile and after 1 hour waiting for a reply I have rung up. I did notice that the way O2 were asking to be paid has changed the way they accept payment

Resolved! Can i request a refund for no network service?

The 02 mast near me has been down since Saturday and the status checker says 29th Feb for an update. Can I claim a refund for my contract as I can't actually use what I'm paying for? Thanks

Applied for upgrade and I’ve been told I need to contact credit risk team

I am currently SIM only and applied for an upgrade to add a device too. I paid for next working day delivery, and it has been taken out of my bank. However, upon completing all of the steps including credit checks and confirming how long I’ve lived a...

Anyone competent able to migrate me from pay-as-you go to pay-monthly?

Got sent a text from O2 saying I could upgrade to pay monthly for £10 a month for 12GB of data and Amazon Prime. Tried the website and it is saying £21 and tried calling only to get someone in very broken English struggle to understand what I wanted ...

Resolved! Question on combined bills

I currently have a cheap sim only contract which is coming to an end, and am looking at purchasing a Samsung Galaxy S24 Ultra over a 24 month period. I am able to expense the entire monthly payment if the handset price and airtime are bundled into on...

Resolved! not receiving certain texts (such as verification codes,2 factor etc) since porting over from EE

Just putting this out there to see if anyone else has experienced similar issues? how long did it take to get fixed any additional suggestions currently using an iphone 13 pro (unlocked) 02, unlimited calls,texts + 50gb data.72++ hours since my numbe...

Apple Watch exchange return.

Apologies if this is the wrong place. last week I purchased an Apple Watch 9 Stainless Steel online to collect in store. A week late I decided I actually want the Apple Watch Ultra. I checked the returns policy and it said I can return in store. All ...

Resolved! Cancelling a Plan with No Sim Card

I recently lost my sim card on holiday. I've spent a few months on a rolling monthly plan that doesn't quite give me enough data each month, so I decided to take the opportunity to look into other plans and contracts. I've decided I want to cancel my...

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