Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number Porting Stuck

I’m moving from giffgaff to o2 and requested a PAC code from giffgaff, filled out the form for o2 to have number carried over.This morning my old giffgaff sim lost service and by noon my o2 esim as well.It is now well past 6pm and still no service, w...

Resolved! My bill

My bill seems very high this month! I used to be on a monthly tariff of £19.78 that ended in March. Last month (April) I payed £6.00 and this month (May) my bill is £24.51!! The extra seems to be phone calls but as I have unlimited calls - why am I b...

Resolved! Free Watch

I have just purchased a new Samsung and wish to claim the free watch. How do I do this? There was no option to claim.

Resolved! Didn't receive sim card

I didn't receive my sim card yet and how you guys can show on your app that my plan starts from 1st May.

Resolved! New customer from ee

I’m new to o2 today, my new phone should arrive tomorrow. I have terminated my existing contract with EE due to poor customer service. I used the o2 WhatsApp messenger to order my new phone. I have downloaded the my o2 app and the number at the top (...

Accidental charge after cancelled contract

I cancelled my contract with O2 this March and last payment should have been 22nd March with the contract ending in April. I have today been charged £51.50 and I’m not sure why. I have now moved out of the UK and do not have access to O2 app or my O2...

Resolved! Phone been temporarily barred

Phone been temporarily barred can you help?

Resolved! My sim is saying all calls are barred my internet isn’t working and I can’t text

My sim isn’t working, it won’t let me call out, use the internet or even text please help

Resolved! Pay bill

How can I pay my bill now when the lines are closed and I can't log into my o2??

Resolved! Sim not provisioned after porting number

I was booked for A number port today, email said it would be complete by 6 I've lost service on old sim Been restarting this device with o2 sim every half hour or so Phone keeps showing Sim not provisioned emergency calls only on every restart Is thi...

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