Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Closed O2 account still showing as active with Equifax but not Transunion

Hi - I cancelled my O2 contract at the end of the 18 month term on the 24th November 2023. Everything has been successfully paid off and there are no issues relating to that. When I look at my transunion credit report it shows that my O2 account was ...

Log.in issues

When I try to log into my account with my O2 number I keep getting the following message "contact number already associated with another user" this number I used is mine and I don't have another

Resolved! Disney

Hi, how do I cancel Disney?

Resolved! Billing

Just wondering what does it mean that I have -£33.63 to pay on my bill

swap a sim

1 week gone my number is not swap utill now. I have some emergency call. But my previous number is showing off. I already fill up a form 2 times. but still my number is not swap. when my previous number are activate ?

Refund

I have cancelled my contract and have a refund due. I just want this back please. My O2 app has a problem Please refund my £19.50 into my bank account

Resolved! Unanswered International Call Charges

I'm currently on a business trip in China, and something quite puzzling (and a bit frustrating, if I'm honest) is happening with my O2 Pay Monthly contract. Despite the excitement of the trip, there's a little cloud hanging over me - phone charges!He...

Payment management

I was recently sent an 02 sim without being informed it would be a monthly charge, I am a virgin media customer. I was unaware of this SIM card even being in existence and it has now damaged my credit report. I have now payed the bill and would like ...

Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

Resolved! Mobile bill

Hi there due to my money being stopped I was unable to pay my bill and now my number isn't on my monthly account can you help with this please?

O2

Forum Posts