Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18764 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189877 Views
  • 2 replies
  • 2 kudos

Resolved! Monthly payment

Can i cancel my monthly payment asap?

Judge by Level 1: Joiner
  • 209 Views
  • 2 replies
  • 0 kudos

Resolved! Activating SIM

Hi, I was told my SIM would be activated by 5pm. I have swapped it over and I have no signal. Tried putting in the SSN and it failed.

Robyn4 by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel how long

I placed a order earlier for a contract phone and have changed my mind I’ve rang 02 they say it’s cancelled but it’s still showing as processing in account how long does it take for it to be cancelled as I’d rather it get cancelled before the phone g...

Resolved! Lost phone

Hi I am currently abroad in Saudi Arabia and have lost my phone.I would like my sim to be suspended/blocked until I come back to the uk.

Barkatle by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade ?

Hi everyone , I’ve had my iPhone for 2 years I’m looking to upgrade . There’s still £200 left on my contract but my phone is worth over £200.o2 are saying I have to pay my contract off before I can upgrade. In the past , I have upgraded they have add...

Rhtg1987 by Level 1: Joiner
  • 494 Views
  • 3 replies
  • 0 kudos

Resolved! Payments

Hi,I bought the Apple iPhone 13 and when I received my emails about the phone it said the monthly payment would be the 18th of every month however, on the app there are two payment dates for this month, the 3rd and the 18th? Could you please tell me ...

Georgia5 by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! Erratic Monthly Billing

I am on a sim only deal and the monthly bill is never the same and there are no extra charges in the billing breakdown.I'm at a loss to understand why it is different every single month. My tariff is - O2 Sim Only Unlimited 12M 20GB This months bill ...