Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Hi

HelloI have a new phone and a number to activate it

Newly bereaved and need advice on my new package, please help

Hi there, I'm new to O2. My mother died recently and I don't watch tv so I had to become a new customer with Virgin in order to get internet. They offered me a free O2 sim card which I accepted. I've been ridiculously busy trying to sort after-death ...

Resolved! No mobile data

Hi. I recently used uswitch to change phones. But I switched from o2 to another o2 account. I wanted to keep my old number but it seems to be disconnected. So now my new and my old phone has no mobile data at all. Do I need to complete another step t...

Resolved! Cancel contact and go pay as you go

How do I cancel my contract and go pay as you go?

Resolved! Upgrade

Hello. I am due an upgrade. I have seen with Tesco mobile I can get the iPhone 13 with 25gb of data for £33 a month. Can you match this? I have been a loyal customer for years and previous received a teacher discount. Hoping you can help

Resolved! Cancel insurance

I would like to cancel the Insurance on my phone contract, it's too expensive right now.

Resolved! iPad

Sold my iPad and still getting charged

Resolved! upgrade via mobile phones direct

My refresh contract with 02 is due to expire and I am looking to upgrade. I have seen a deal on Mobilephones Direct that 02 cant match. ( more data for less money) I am wondering if I upgrade with Mobilephones direct would I keep the benefits of my c...

Resolved! Sim only, transferring my old number

Hello I am waiting on my sim to arrive, and I ordered this and gave my PAC details to transfer my number to the new sim. however I have just received an email saying my sim is on the way and gave me my new number which isn’t the number i am wanting t...

Resolved! Travel bolt on

I’ve added the travel bolt on but I don’t know how long it’s on for. Say it’s £6 a day, I need it for 7 days

O2

Forum Posts