Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Planning on paying off device plan, pay monthly

Hi I’m planning on paying of my device plan and changing provider. I’m just wondering what happens to the airtime,is that a separate contract? can I cancel that when pay it off or will I get a fee for doing so? thank you

Resolved! Abroad charges

Hi I am travelling to turkey on Wednesday and I need to know how I can use both numbers and add data roaming so I don’t have a large bill on return

Resolved! Cancel Insurance

How do I cancel my phone insurance

Resolved! Hi

HelloI have a new phone and a number to activate it

Newly bereaved and need advice on my new package, please help

Hi there, I'm new to O2. My mother died recently and I don't watch tv so I had to become a new customer with Virgin in order to get internet. They offered me a free O2 sim card which I accepted. I've been ridiculously busy trying to sort after-death ...

Resolved! No mobile data

Hi. I recently used uswitch to change phones. But I switched from o2 to another o2 account. I wanted to keep my old number but it seems to be disconnected. So now my new and my old phone has no mobile data at all. Do I need to complete another step t...

Resolved! Cancel contact and go pay as you go

How do I cancel my contract and go pay as you go?

Resolved! Upgrade

Hello. I am due an upgrade. I have seen with Tesco mobile I can get the iPhone 13 with 25gb of data for £33 a month. Can you match this? I have been a loyal customer for years and previous received a teacher discount. Hoping you can help

Resolved! Cancel insurance

I would like to cancel the Insurance on my phone contract, it's too expensive right now.

Resolved! iPad

Sold my iPad and still getting charged

O2

Forum Posts