Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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Resolved! Roaming

Hi i am in Greece but my data roaming is not working to get data. Why is this?? thanks

Resolved! Deals

HiI have been an O2 customer for over 20 years but feel the monthly contracts are no longer favourably comparable with other providers. I’m therefore wondering if there are any price matches or better deals available than those shown in my online upg...

Resolved! Ending Contract

Is there a way to contact O2 through email or WhatsApp, I just recently got the pay monthly sim, but discovered is has less coverage than I'd like, and I want to end the contract

Resolved! Switching to O2

I want to switch to O2 from my previous Tesco sim saving the mobile number. As being a refugee I can't provide my previous address in the field required because you accept only UK ones. Can I somehow omit writing in my previous Ukrainian address whil...

Resolved! How do you get hold of an O2 rep,

Signed up via virgin, still within 14 day cooling off period. Want to cancel, don’t have a O2 phone, not do I want to pay the through the roof call centre number. Supposed to be easier!!!!!

O2 mobile broadband blocks online gaming?!

So I took out this mobile broadband contract as sadly I live in a grade two listed home and the freeholders refuse point black to get It cabled. This means I can only use mobile broadband as my home broadband (wired connection I would have a speed of...

Resolved! Motorola phones that support Wi-Fi calling

Hello, could anyone help be providing the latest list of Motorola phones that support Wi-Fi calling please?The one on the O2 webpage seems a bit out of date, given that Motorola have released quite a few phones in the last 12 months.

Resolved! False charges

I have been charged for a call I didn’t make, how can you rectify this?

Resolved! Click & Collect - Not fit for purpose

I've been an o2 customer for around 10 years. Never really had any issues. But the experience and lack of customer service, due diligence and common sense I've had today is seriously considering me leaving.I'm on o2 refresh. I go to Canada tomorrow (...

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