Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Problem adding promotion code for accessory

I received text this morning offering Samsung Airbuds for £1. I have recently purchased Samsung S23 from O2 store, so had heard of offer, this was the first time I have received code. When I click on link in text, I get the Samsung Airbud page, I the...

Resolved! Pay as you go - how to start tariff early

Hi, I ran out of data and minutes and topped up. However, thought it was just a case of starting the tariff early but cant seem to find out how to do this.Is it possible?thanks

Resolved! Lost sim

I lost my sim, I don’t have a voice to call the helpline. How do I request a new sim

Contact o2

Trying to start a live chat with o2 virtual assistant, but when i click contact us it brings me to the community

Resolved! Charges in Southern Ireland

Is there any extra charges when I visit Southern Ireland, what the signal like and do I have to turn anything offf…been caught out before thankshaun

Resolved! Cancellation of Monthly SIM

I received a monthly SIM from you and wish to CANCEL it. Order: MS-[Removed] Date: 01.08.2023 Name: Debbie Howard Item: [Removed] Description: Pay Monthly Triple SIM Serial No: [Removed] I have tried on many occasions to contact O2 with absolutely no...

My Sim never arrived

I ordered a sim-only Pay Monthly on 31 July, I was debited for the month of August, but I still haven't received anything. The tracking number doesn't work on the Royal Mail website.

Resolved! Change plan

Hi there. I’d like to change my monthly plan

Resolved! Ending my o2

Hi is it possible that I can change to another provider, I’m on sim only and it’s gotten far too expensive

Resolved! Lost my sim

Hello there , i have 2 contracts with you guys and one of the numbers I wasn’t using it for a while and i lost the sim . Can you send me a new one please ?

O2

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