Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Very poor customer service!

Had some recent troubles with my phone account and order customers' services have very poor to solve my problems out since 4th June 2022 making me pay for the order, handset and monthly that have been cancel also state that I have late payment fees w...

Resolved! Shocking customer service

I have been trying to phone 02 every day for over a week to upgrade my plan, I work from 6-6 so only have a 2 hour window and every single day I have been up on hold for ages then the call disconnects?? Tried speaking online through the 02 website, t...

Resolved! i thought i was ordering a phone

i was led to believe i was getting a phone with a sim but as ive looked at my order it only says sim card? how can i resolve this as i want the phone aswell?

Resolved! Can’t log in and check order

Hi,I’ve placed an order which might under review. I tried to log in to my o2 and check status always shows there’s a problem. Thanks

Resolved! Have O2 Sim. How do I?

Just received an O2 Sim from Virgin and would like to change to it whilst keeping my current phone number. I also have a pac code from Virgin. What do I do now? Tried typing in SWAP to 20220 from my old phone. That didn’t work. Can anyone help?

Resolved! How do I speak to a person 🤬🤬🤬🤬

If I didn't want to speak to a person this is the platform I'd use, however I want to speak to a human, simple question, and should be a simple answer !!!

Resolved! Porting Into O2

Hi, I just tried to port my old number from giffgaff to O2 both at pay monthly. When I filled in the form for the first time, BluePrism sent me a email said information I provided for security check is incorrect. I thought this because I wrote the pa...

Loss of signal data and messages

Hi, my phone keeps losing all signal telling me I'm in airplane mode when it's not activated. I still can access wifi but when I physically turn on airplane mode this stops working as it should do.

Resolved! Large bill after cancelling during 14 day cool off period

Hello, I’ve just received a bill for £84.30 after cancelling my £8 per month contract during its 14 day cool off period. I cannot view my bill because when I log into myO2 it says I have no services with them. Please help.

Resolved! GRINDINGLY SLOW DATA SPEED

hI, O2 has had the same orange coloured message up for months on slow data speed, for postcode xxx xxx, xxxxxxx xxxx, xxxxxxxxx, saying in as many words they're aware of the problem and are working on it. Obiously they're not working on it. Data spee...

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