Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I’m being overcharged and I would like to know why

Hi, I’ve checked my bill for the last few months against the direct debit that has been taken out and they don’t add up.my bill is £39 a month but the direct debit is £50. The £39 includes VAT so I’m not sure why you’re taking £11 more a month?

Resolved! Phone damage

Hello,I have accidentally dropped my device that I pay monthly and the screen has broke on it. I'm wondering if I have warranty to get it repaired?Thank you.

Resolved! Ordered a new device.

Hello,I've just ordered a new device from o2 and they will be delivering it to me but I recently moved home and didn't change my address but after the order was took, I changed my billing address to my new address. Does that mean my device will get d...

Resolved! Payment

Why the ****** can I never log in to pay my bill? O2 is a bag of ******

My bilo

Really

Click and Collect delayed

Hi! Had anyone experienced a delayed click and collect? I was suppose to collect my phone on Tuesday (2nd August) and I haven’t received an email or text saying it arrives in store. I upgraded last Friday (after so many tempts on trying to upgrade on...

Resolved! Parantal control mobile data not working no browsing

All day mobile data not working no browsing no internet connection am struggling all day

Resolved! 0345 numbers from abroad

If you call 0345 numbers from abroad, Spain in my case, are they included in my monthly minutes allowance, i.e. there is no additional cost.Thanks,

Resolved! Can I leave O2 ? And still use my I watch ?

If I want to leave o2 and move to another network provider because I get a better deal how long notice do I have to give and willmy I Watch work with another phone and stillpay monthly for it with o2 ? Thanks

Resolved! Buy device outright

Hi. I am due for an upgrade, when I’m looking at the options, it doesn’t give you an option to buy the device outright, rather just a maximum upfront cost. I would like to pay for the device outright and just have the airtime monthly cost, would I ne...

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