Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help! I'm going to Dominican Republic and don't know which Bolt-On I need

I'm going to the Dominican Republic and unsure which is the correct Bolt On I need - O2 Travel in our Inclusive Zone or O2 Travel? I don't want to incur lots of huge bills or charges whilst i'm out there. I don't mind paying the £6.00 per day when I ...

Activating my sim card

Good morning, I am experiencing difficulties activating my sim card for the last four days.

Conference calling / port not fully completed

I am getting increasingly frustrated at o2 inability to fix this issue. Since joining o2 from Voda I haven't been able to make 3 way calls. At first when I tried adding the second call I gor a message saying Conference Calling not available. o2 then ...

Resolved! Really poor download speed on hotspot

I’m in the TD2 area and have really bad download and upload speed, less than 5mbps on download and similar on upload. Tried restarting the iPhone 11 Pro Max several times and also the firestick I am using but still can’t get a good enough speed to wa...

I am being charged for O2 Travel even though my data roaming is OFF! Why is this?

Can some one help me? I very rarely use my phone abroad. Last month while in the USA I switched my phone on. Data roaming was already off. I always make sure it is off before I switch my phone off each time so I don’t get charged the £5, except I DID...

Resolved! Failed credit check

I already have a watch and sim only plan with o2. I took out an additional line for a phone was accepted anyways after the phone arrived I changed my mind I thought I was upgrading my sim only, sent it back. They have had it now for 3 weeks. They hav...

Resolved! End of contract

I've rang 02 2 weeks ago to terminate my contract because the contract date was up on 4th July. Do I cancel my DD now, or will a payment be taken on 4th Aug..???

Resolved! PAT code

Want to change to Sum only and out of contract. Need PAT code how do I get one?

Resolved! Roaming abroad

hi I am looking to go to Saudi Arabia for approx 4-5 days in august and was looking at the best option for me. I will most likely be using data for bookings such as taxi,check my booking and WhatsApp only. Obviously I will use the WiFi at the hotel o...

Resolved! I need a bill with my address how do I find this

I need a bill with my address

O2

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