Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unexpected payment taken - fraud?

I have had £15.39 taken from my bank account for no reason. There is nothing showing as a bill on my account. I was subject to a fraud hack on my account a month or so ago that I thought you had resolved.

O2 Travel

I changed my tariff in May this year and as part of the new tariff, including 100GB data, was free O2 Travel.At the time, travelling to US was part of the ‘use your allowance abroad’ (up to 25GB).So I’m happy, new tariff in place, confirmation by ema...

Resolved! Change spend cap

Hello Team,I'd like to change my spend cap from £5 to £0 per month, please help with the issue. Thanks!Kind regards,LJ

Resolved! Text charges

On a monthly plan, what is the cost to send a text message from the UK to a USA mobile number ?

Resolved! Pac number

Hi, I was hoping to keep my old number, so far as I remember, when I orderef the sim from o2 i give as well as pac number, how long its gonna take to change it?

Resolved! Signal

I am getting really frustrated with the lack of signal I am getting! At work it’s getting worse and I really need my phone for work. Why is the signal so bad when I am at work. I can’t use Wi-Fi as it always says I have no signal. So I’m forever suin...

Contract

I simply want to renew my contract. Why is this not possible?

Resolved! New contract

I have just upgraded and the offer is an iPhone 13 128gb with 50gb of data. The deal is £37 per month but the contract is saying £52 per month. It had £15 on the plan when I went through the steps of ordering.

Resolved! Contract

Why has my contract come in stating a monthly bill of £26.34 when bill agreed in store is £18.34. £7.34 per month for 6 months plus £11.00 per month for my phone please help Regards Majella

Resolved! Declined debit card

Why is it so hard for 02 to get this issue sorted. I’ve tried 4 different bank cards all with money in and each one is decline. Sort it out!! How can I get my bill paid my daughter is abroad and is at risk of being cut off!!!

O2

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