Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Remove age restrictions

Can you please remove all sage restrictions from my account thanks

Resolved! cancelling order

Hi, I want to cancel my order made in the last week within the 14 day cancellation period. Thank you

Refund request

Please can you arrange a refund from my final leaving bill with you No:1046235721 as detailed in your text to me. Previous number with you was [Edited]. Email: hitchcox**Personal info** refund amount of £7.90 [Mod edit: Please do not share personal d...

I'm looking to lower my cost on my Pay Monthly SIM

I can get 120GB per month with Three.com for £18, whereas the lowest comparable tariff with O2 is £23.99 per month!!

Has my direct debit been set up?

Can you confirm my direct debit mandate has been set up?

O2 are charging me for 2 devices

Used o2 switch up in January to upgrade from the s23u to s24u. My bill should be £56.70 but o2 have robbed me of £95 on my bill and even after 3 weeks of trying to complain I'm at a loss. Still no response from them so I've had to contact ofcom about...