Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No service after porting

Hello, I recently ported my number from Virgin to O2. I noticed that the Virgin sim got deactivated this morning (2 Aug) so I switched over to my O2 sim. It worked till around 4pm today and then it stopped working. I tried restarting my mobile a few ...

Resolved! Transfer my number - provided PAC code when signing up

@O2Lisa Is it possible to confirm whether my number is being ported across? I entered the PAC code when signing up and I have just activated myO2 SIM but there has been no mention of my number coming across. ThanksRita

Resolved! Disconnected

Hi. Been cut off this morning, I’ve now payed the outstanding amount. When will my phone go back on ?

Resolved! Upgrade

Hi there , I would like to upgrade my account and when I would like to pay in finally my card always declined but I don’t know why because today I paid with my all account . Thank for your help

Resolved! Data sharing

Can I share my plan with my daughter by adding her number to my account?

Resolved! Non use of tablet.

I have not used my tablet for 2 years now yet despite requests to shut down my account, every month o2 are taking Airtime payments off me. How can I stop this happening please?

Resolved! Leaving o2

Am planning to leave o2, There is an outstanding of £380 for device pending so if i port my number to another carrier now, After 14 days do i need to pay full outstanding amount or device money ll deduct every month like now. (Same like sky mobile sy...

Resolved! Blue light

Where can i enter my blue light code please?

Resolved! cancel my account

i am overseas and need to cancel my contract and pay the remaining balance off my account

Resolved! 300 gift card

Hi, I apologise if this had already been covered. Once the gift card has been redeemed within the 14 day since purchase. Am I correct in reading, it cannot actually be used for a further 90 days?????? So once redeemed I’ve gotta wait 90 days before i...

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