Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My order status

Hi! I would like to know progress of my order ms-xxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Resolved! Can't recover account

I'm not sure what my username and password are.I received the six digit code and I'm getting "mobile number not recognised'. The SIM and tablet linked to the O2 account are about five years old.I just want to upgrade my account and possibly get a new...

Resolved! insurance

my phone was taken and smashed

Resolved! new £6 a month contract

was told i would recieve terms and conditions by email pdf it has not arrived

Resolved! 5g

I have just moved to O2 and have changed my phone from an iphone7+ to a iPhone 13 do I need a new sim to enable 5g

Resolved! Samsung Fold 4 Pre Order Delivery date

Hi, just wondering if anyone has any info of when I will get my Samsung fold 4. Its been preordered on the 13th Aug. Do I get the device the day its released or do they dispatch on the release date which is this Friday the 26th. Thanks

Resolved! Additional charges in Poland

Hi There,I travelled to Poland on 10.08 and right away I received a text saying all my data, minutes and texts will be taken from my UK allowance and I won’t be charged for any of it but on the first day alone all my calls and texts were charged so t...

Resolved! Bill

Hello, I’ve received my first bill but haven’t received my SIM card, so I’m unable to use the service. is this normal and can it be fixed so that I only pay from when I’m able to start using the service? Thanks.

Resolved! watch 5 pro

pre ordered on the 18th but my order still says awaiting stockwhen is stock expected ? thanks

Resolved! Multisave discounts on existing contracts

I got phones for two of my children previously, one through an o2 store, the other online. Having just got one for my third, I've learnt about the multisave discount. I don't understand why this is only offered for new contracts. Is there any way of ...

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