Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim swaps slower now?

I know they says 24hrs, but whenever i do it in store its changed over by the time i leave 4hrs after getting new phone and still not swapped over

Resolved! Transfer one of my account numbers to another name

I have an O2 account with 3 phone numbers registered. All three are direct debited from my account monthly. I want to transfer one of the numbers to my 19 year old son and use his bank account details instead. How do I do it?

Resolved! changing account details

i want to take over my phone account from my dad and change the name and payment details to my own

Resolved! New sim and number porting

When my new sim arrives do I just put it in my phone to activate? Then can I take it out and put my old one back in until the number ports to the new one as I don’t want to change all my details to the temporary number just to go back to my original ...

Resolved! How can I View a call I made in July on my bill

Can I view a call log on my previous bills as they don’t show a call log?

Resolved! Overdue payment

Hi my bill is overdue and can pay this Friday can I please not be cut off as I need it for work

Resolved! started with 20 pound plan a month plan now been charched over 31 pound !!!

choosed plan for 12 monts 20 pound a month 100gb data bill increasing every month even im not using half of data , suppoust to get free text and calls and seen been charged for it , also seen some monthly extras 7.50 what is going non time to cancel ...

Refund

I applied for a phone contract pay monthly but got denied yet £100 has still been taken from my bank account how can I get this back? It won't allow me to talk to a virtual assistant

Resolved! I have 2 accounts and only need one

I have 2 accounts xxxxxxxxxxx**Personal info** xxxxxxxxxxx**Personal info** I want my devices on the Gmail and delete the Hotmail as I no longer use that email [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Payment plan

Hi I need to help would I be able to set up and payment plan to sort out my last bill

O2

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