Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237755 Views
  • 2 replies
  • 2 kudos

Resolved! Is Svalbard in the Europe Zone?

I'm going to Svalbard on Saturday, disabled person with my carer. Comms is really important, so where there is signal, I want to know if I can afford to make and receive phone calls, texts, internet messages. Svalbard is a part of the Kingdom of Norw...

Resolved! Where is credit shown on my account

Hello, Can anyone tell me where I can find if credit has been put on my account please? thank you,

LozzyG by Level 1: Joiner
  • 1407 Views
  • 1 replies
  • 0 kudos

Resolved! Phone showing no service

I ordered a new SIM card and it is a monthly contract but my phone is saying no service and I cannot place any calls, text messages or use mobile data and I am not receiving calls or text messages

Resolved! Lost sim

I have lost my sim and urgently need a new SIM 

Na4 by Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Resolved! Help

Hi, I need to cancel my pay monthly immediately please. It is very unclear how to do this on the website so help would be much appreciated.

Billing dates

Why is my next billing in 28 days i got my sim today and the date is 7 september and it says next bill in 5 October how can i change it to 7 October so its 30 days instead of 28

Tamim by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

late payment of my bill

I have an overdue bill payment, that I have not yet been able to pay due to the fact that I have not been able to work due to a positive covid test. My phone has now been cut off because of this. I fully intend on paying my bill in full on Friday 15/...

Yateley24 by Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

Resolved! Scam or Real?

Received a call from +44 161 524 7867 , Indian sounding accent, saying from O2, asking for amount of my last Bill, to offer discount. I thought O2 should know the amount of my last bill and hung up. The caller rang straight back, I didn't pick up. Th...

dw5 by Level 1: Joiner
  • 457 Views
  • 2 replies
  • 0 kudos