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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237988 Views
  • 2 replies
  • 2 kudos

Accidentally bought wrong bolt on

Hey I just bought a 500Mb bolt on for £6.50 - I meant to buy a Zone 3 one but ordered the wrong one. It was less than 5 minutes ago, can you please cancel it and not charge me?

Ndjshhwv by • Level 1: Joiner
  • 650 Views
  • 1 replies
  • 0 kudos

Trying to leave O2, spent 90 minutes on the phone, no answer

Hi, is there an electronic way to leave O2? I’ve just spent 90 minutes on the phone from 19:45 until 21:15 and had to hang up after realising the phone line had closed, I was asked to wait and had hold music played at me for the whole 90 minutes.

Scott1992 by • Level 1: Joiner
  • 448 Views
  • 2 replies
  • 0 kudos

Resolved! New Order

I have received an email and text message thanking me for my new order but I haven't placed a new order.I renewed my contract in February this year and I haven't changed anything since.Can you explain why I have received the text and e mail please?Th...

Resolved! Phone Upgrade but no eSim

Hello I have upgraded my phone via o2 but do not have a QR to scan to get the esim on my new phone.Sim on old phone is inactive.

17% price hike in the 3rd month of a 24 month contract

How does O2 justify a 17.3% price hike in the 3rd month of a 24-month contract? Especially when their service coverage is still the worst of the providers.What is the customer service contact number? I need to get this price hike reduced to something...

Mart_W by • Level 1: Joiner
  • 2349 Views
  • 9 replies
  • 0 kudos

Faulty sim

Hi my sim is faulty, we’ve tested on other phones and it’s definitely the sim. Can you send me a replacement? Thanks

Vic5 by • Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

Faulty sim, need to talk to a human

Hi I really just want to talk to someone please? I’ve logged a message on here and then had to create a community, can anyone please just call me??

Vic5 by • Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

direct debit bank details

I am VERY frustrated! Where can I change my bank details? The forum is rubbish - my page looks nothing like what has been posted and there is NO drop down menu!!!!

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