Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! DRO - What happens next?

Hi, about to be entered into a DRO In the next week or two and have a couple of questions, j have tried to speak to Payment Management but they’re not interested. All I’m trying to figure out is when (if) I’ll be able to transfer my number over to an...

Unusual Charge

Hi I got an unusual charge in Sep2022 bill, that shows the followng: 31 Aug 22 04:30:00 idata.o2.co.uk IND 11310 66.277 This is under the data usage while abroad. While I am abroad, my roaming data is OFF. Then how can this happen ? RegardsBSPradhan

Unexpected Order Message

Have received the following text out of the blue. What do I do as can't get to speak to anyone at O2 and this is really making me worry. O2: Thanks for your order. Your SIM is on its way and will be with you in the next 1-3 days. To activate your SIM...

Resolved! O2 Contract System?

It’s Sunday 11:25pm and I’m now panicking unsure of what my outcome is since the page that I was one… being the final one in my Contract agreement where I was charged £30.00 for the iPhone 14 Pro Max… had left my bank. I even set up the direct debit,...

Resolved! Mobile data

I’ve just added money to my balance to pay for the 20 gb bundle and it says I’ve only got 2048mb left

Resolved! How to see received sms on bill

Hi, how can one see a received sms on the view bill function? The sms has been deleted from the phone and the recycle bin had been emptied. The sms was never replied to so there is no record on the bill as it only seems to contain sent messages. Woul...

Resolved! Fraud

I noticed 2 02 accounts on my credit report which I did not sign up to. I contacted 02 and let them know these accounts are fraudulent and I want to know what identity documents have been provided to open these accounts, assuming this would be requir...

Resolved! SIM onlly upgrade

I've had the same SIM only deal for a long time so I'm paying over the odds compared to current market deals.O2 SIM only deals do not appear as an option if I view tariff changes via myaccount.I guess that means that the SIM only deals visible on the...

Resolved! Address change

Hi how do I change my address within the my 02 App?.

Resolved! Trying to transfer mobile number

Hi all, I've been attempting to transfer my old mobile number to my new phone. I recently went from Pay as you Go to Pay Monthly, and the Pay Monthly sim has a new number — I'd like to transfer my old number over. Unfortunately, assistance in the sho...

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