Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Blue light card discount

Hi. I have a contract with O2 as does my wife. How do I add my blue light card discount to the accounts? I was told I could in store

Resolved! How do I change my direct debit to a different bank account

How do I change my direct debit details to a different bank account?

Resolved! Random charges to US number

I have just returned from a trip to the US recently and have discovered that there are 5 separate charges, each for £2.50 each to a number I have never called. In particular, I have 4 calls to 0012123172900 between 23:01 and 23:08 UK time, each lasti...

Resolved! Non-delivery by DPD

Phone ordered “next day” for delivery on Saturday.it arrived in Edinburgh depot on Saturday morning and has been advised there by DPD every day since. Except for a short period today DPD said getting ready to deliver. And then went back to “it’s at o...

Resolved! Order Placed over a week ago...

Hey, So I placed an order on the 27th Sept, I've recieved the pre contract, loads of contractual PDFs etc, and an email saying "it's all go from our side" and that's it... I've been keeping an eye on my emails and the tracking but it's not even proce...

PAC code invalid message

Hi, I have a pay monthly sim from O2 and want to transfer my number from EE pay monthly. I have called as well as online form but after few hours I get a message saying: O2: Unfortunately the details you have supplied us are incorrect. Please email a...

Resolved! Why is roaming data not shown in the app ?

Why is roaming data not shown in the app ? And I have currently been warned I have used 75% of my 25gb, what’s the next warning ? Do I get warned when im completely empty ? thanks

Resolved! Phone Number Swap

Hi,When my new phone arrives, ill be looking at asking o2 to change my phone number (fresh start and all that). Is it possible to request a change of phone number but the current number moved to a payg sim?Only reason for this is security codes while...

Resolved! How do i use my pay monthly sim in a 4g Router

I have a pay monthly sim (with unlimited data included) that i wish to use in a 4g router but when i attempt to use this sim the router is telling me internet connectivity is not correct. Do i have to get this enabled in a certain way or is there som...

Bad coverage.

I'm not surprised if o2 is losing customers as there coverage is not good as it use to be as I use to get full bars or sometimes I would loss 1 bar but for a long time I am only getting 1 or 2 bars of signal and some times I watch videos on YouTube o...

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