Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I switch up to SIM only?

If I sign up to Switch Up can I decide to move to SIM only say next year if I give the phone back?

Resolved! 14 day calling off period and switch up

I switched up 7 days ago and now I'm not sure I want to stay with o2 for a number of reasons. Can I just cancel the upgrade return device and close my account - as I'm with in 14 days? Or is it different because I switched up?

Resolved! Activation date & monthly pay date for purchasing a monthly plan SIM

I am using a O2 PAYG SIM and I am considering to change to a Monthly Pay SIM.If I ordered the monthly pay sim online, it will be delivered to my home (by Royal Mail), and I have a few questions: 1. Is it the order date being the day of month for each...

So, three hours later …

… I have managed to do two things. One was to clarify why I got a message to my phone saying my debit had been cancelled, please call, after an email earlier this week which said the process was changing, no action needed. The other was to sort out a...

Resolved! Bill

Hi I have a pay monthly sim and I had a late fee paid paid it off and my sims still not working could anyone help me please ? I paid two payments on the October bill plus another £8 today and still not on

Resolved! Credit Referral

Hi,A week ago I had a sim only contract declined online. I am unsure why as I can’t think of anything that would stop me being accepted for this. I have emailed the credit referrals team but have had no response. How can I escalate this? I need to kn...

Resolved! Why is there an advised 24 hour wait time?

Hello Im just curious, but does anyone know why it takes 24 hours after cancelling an order to be able to reorder with o2? Is it the system or do other companies need to be notified of the cancelled order? And why does it take 24 hours to swap number...

Connected, but not really

So a little background info. I'm waiting for a new broadband connection to be set up. I have a gap on service is my post is running up to 6 weeks behind. I've had no broadband since 2nd of November. Shouldn't be a big issue as I have a 50GB data plan...

Resolved! Priority tickets

I’m writing to say I’m not very happy with O2, being with them for years and having priority and not been able to get Peter Kay tickets as it’s saying sold out. What’s the point of priority if it doesn’t work. I spent all day yesterday trying to get ...

Do my minutes include calls to other mobile networks?

I like how there seems to be no customer support from O2 and instead they decided to use "ask the community" which basically means we have to find the answers from each other! Anyway, I have unlimited minutes on my contract. Does this include calls t...

O2

Forum Posts