Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Do my minutes include calls to other mobile networks?

I like how there seems to be no customer support from O2 and instead they decided to use "ask the community" which basically means we have to find the answers from each other! Anyway, I have unlimited minutes on my contract. Does this include calls t...

ringgo

Hi, i can use the RingGo app on my wifi but not on 4G. it says 'Error No network connection available'I went on live chat (which i found really difficult to find) and followed their steps of resetting network settings then switching my phone off, tak...

Resolved! Number transfer

Hi all, Some help here could go a long way. I'm new to O2 (ex Voda customer), as part of signing up ON 24th Oct I opted to transfer my number and provided my PUK. Few days passed and I received email messages confirming the account set up, my O2 SIM ...

Resolved! Need to renew my Bolton an it's not jue till Sunday

Need to renew my Bolton an it's not jue till Sunday

Resolved! Why am I blocked from accessing my voice messages?

Why prevent me from accessing my voice messages and ringing essential numbers such as 119?

Resolved! How do I activate my Amazon Prime

Just got a new pay monthly SIM and I want to activate my three 3 months Amazon Prime video

Resolved! USA Roaming Charges

Hello, I recently travelled to USA, my intention was to turn off data to avoid any roaming charges but upon landing I received the below text message. "Welcome to USA Your tariff Includes roaming here. You get unlimited minutes, unlimited texts and a...

Resolved! Question about Switch up

So my current credit rating only allows me to have 3 contracts, one of them has the bolt on switch up. so my question is, if i go into store & then exchange my current phone for a new one am i going to get rejected on the new contract due to my credi...

Pay monthly SIM swap

I have signed up for a SIM only plan, received the monthly SIM and sent the text SWAP to 20220I received a message reply saying this could take up to 24 hours, it's now been over 24 hours. The message says to wait for my O2 signal to go off then put ...

Resolved! Cancellation of UK contract

I need to cancel my contract with O2 UK, as I don't reside in the UK anymore. My new contract is with O2 in Germany and my UK bank account is now closed. You won't be able to draw payments out of it anymore. Please be advised that I am deaf and no-on...

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