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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21906 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 210024 Views
  • 2 replies
  • 2 kudos

DELIVERY WITH NO PHONE IN IT!!!!!!

Hi, I received a delivery Tuesday with no phone in it. I don't know what's going on but I need my phone asap! the seal on the phone was broken and no phone inside the box. The delivery man handed me the package and when I took it inside I noticed tha...

JamesBnd by • Level 1: Joiner
  • 563 Views
  • 4 replies
  • 0 kudos

PAC code and keeping number

So I've recently got a new phone from O2 with a new number, and I'm coming from Vodafone ( very bad service and coverage)I want to keep my mobile number I've had for years. I've got the PAC code from Vodafone and filled in the correct details on my O...

Daren1 by • Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos

Resolved! Porting issues from Virgin Mobile to O2

Hi all, I'm still waiting for a number port from Virgin after 30+ hours, since the old sim went off line yesterday. I understand there are issues with the process but causing real issues and I need to know how much longer this could take? Thanks.

AndyS17 by • Level 1: Joiner
  • 377 Views
  • 2 replies
  • 0 kudos

2 x £150

Hi all, included In my recent order for a Samsung s22 I was told I get 2 x £150. It appears from otwr reple his rates to cas off the phone. Does that mean f I had 2 phones I coukd claim a max of £300 off total cost of device and split over the term? ...

Squirejim by • Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring Accounts

I have 3 phones under my name, however I would like to seperate one of the phones as my daughter would like to have it in her name, is it possible for 02 just to transfer the phone details onto her name? Seperating it from mine, leaving me with just ...

ACZ by • Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! Rolling Plan

I thought I was on a rolling plan but it is not working/ in my orders/ tarif etc.

Terrible service from O2

Hi, I am really disappointed with O2, I have not received my new device which was part of an online upgrade that I completed on 10th of October. The device was supposed to arrive at my local O2 shop for me to collect but has disappeared in transit. I...

Resolved! Upgrade

Upgraded my phone and contract and as part of deal was to get samsung earbuds,all good have managed to claim those. Was also supposed to get pre paid mastercard but can find no information about this in any of the emails etc i have had from o2

KMH by • Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

i payed for an upgrade today which consisted of me to pay of my current device plan and an upfront cost of £30 for my new one! I only done só because it said the iPhone 14p was in stock. But I’ve just received an email saying that it won’t be deliver...

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