Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone upgrade

Hello - I’ve seen a good deal on Uswitch for a phone that comes with an o2 bundle, I’ve been declined this by o2 and I’m not sure why as I’ve been with them for 8 years and always payed more for my phone bill than what this bundle costs so it just do...

Resolved! Activation Error for Amazon music extra

I am trying to activate my extra and have opted for 3 months Amazon music as I’m already a user. Whenever I try to activate it, it just says activation error, I’m running out of time to choose and don’t want to lose out. Any ideas please?

Resolved! How do I claim my free Samsung A6 Lite and Samsung Note Pack?

Hi all. I've just ordered a Z-Fold 4. I paid off my old phone, as I wanted to get the free A6 Lite. I've just received the phone, but no tablet or Note Pack. My understanding is that I have to order them through redemption somehow, but I can't find a...

Data usage

More info (Highlight to read) I have 10gb of data a month.6pm yesterday I get a text saying I have used 80%, check my o2 account online and see I have 2gb remaining. Tried to watch a video on my break and then at 9pm received a text saying I used all...

Urgent Help Needed Please

I've just discovered o2 have placed a default on my account for £13 in July. The contract was cancelled within 14 day cooling off period last May (i have email conformation). Since then, I have never received any bills by either post, email or text. ...

Security question

Trying to change password cant remember security question

Resolved! Use my phone aboard

Can I use my phone in EU

O2 text me to say they are unable to port my old number

I am in the process of moving my account to O2. Having filled in the relevant online forms to do so, O2 text me to say they are unable to port my old number so I ring the number given on the text. I am then asked for a login pw which they want me to ...

Resolved! Charges abroad

Hi I have received a bill with £42 of charges for mobile data abroad , which I would like to understand where these came from - when I landed in Egypt on 17th oct I was in aeroplane mode , I then turned off my mobile data and stopped using data until...

Dj

hi i have made a hold on my account to 20gbp so it won't go over and my last bill was 141gbp....

O2

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