Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18690 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187175 Views
  • 2 replies
  • 2 kudos

Resolved! Reconnect phone services

Hi could I have my phone services switched back on please and setup a payment plan to resolve my debt. I've been having difficulty getting in touch with someone to help??

Linzi_87 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Payg to paym migration

Has anyone had any issues with migrating their payg number to paym. I was on payg rolling plan but after O2 took payment & didn’t renew the plan I was left without outgoing calls/texts so decided to migrate to sim only paym on Monday. All my details ...

Loki1012 by Level 1: Joiner
  • 238 Views
  • 4 replies
  • 0 kudos

Resolved! Problem paying a bill.

Hi there. I have just come home from a 3 month long hospital stay to my bills all falling behind, I'm self employed so I've not earned anything this month and I'm struggling to pay all my bills off. I have been trying to call Cust Serv but it's not a...

Jpdmc7679 by Level 1: Joiner
  • 157 Views
  • 1 replies
  • 0 kudos

App log in

I can't log into my now and I've reset my password once already

Dsnny by Level 1: Joiner
  • 122 Views
  • 2 replies
  • 0 kudos

No one from o2 will deal with me

How can I get access to my accc, apparently when I migrated from virgin I went to o2, I’ve just tried logging into my o2 app and couldn’t log on rang o2 said I’m with Ariel! That’s the o2 business!! Rang them they can’t deal with my acc because I don...

Jkp22 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

why is o2 customer service so terrible?

why is it that I spoke to 92 service on the phone over 3 months ago to change my payment date to make it convenient for me. they said they will but i still got charged on the same date as always which caused issues. i spoke to them again and requeste...

Resolved! Leaving question 14 days

So my sim-only plan is still only 12 days old a different network has the phone I wanted it arrived today.I have my PAC to port out but only got to do it this evening The message about the pac says I have to port out by the 8th February but the day t...

Migration from pay monthly to pay as you go nightmare!!

Please help me! I initiated a migration from a monthly plan to pay as you go today with O2 customer service over the phone. As soon as the lady submitted the migration form, my number was disconnected. I am now stuck with a new number that was only m...

Stas by Level 1: Joiner
  • 229 Views
  • 2 replies
  • 0 kudos