Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New Sim Card

I have recently applied to move from PAYG to pay monthly and have ordered a new SIM card. Over two weeks and I’m still waiting. Is this a normal time to wait? I note that the order has yet to be processed.

Resolved! Charges when outside UK

I have incurred excessive charges whilst outside the UK and Europe. My phone was on airplane mode and I used hotel Wi-fi. Is it possible to obtain more detail regarding these charges?

Resolved! 5G Speed 1200mbps

I have used O2, I’m on unlimited data plan and my postcode covers 5G network and thus I have taken the contact. When I do speed test then I get around 30mbps speed which I expect on 3G not on 5G with O2 I have another sim card from (Th***) network wh...

Unable to purchase data plan for Apple Watch ultra

Hi, purchased an Apple Watch ultra from apple direct and have a 12 pro max. Ported my number from Tesco mobile to o2 in order to get a cellular contract for the watch. Number port went through fine last week, but when I try to enable data via the wat...

Resolved! Unable to upgrade via Uswitch

I am trying to upgrade my phone via Uswitch as they offer better deals than o2.When I am transferred from Uswitch to o2 website, the numerous messages pop up telling me I am not able to upgrade because:- you can’t checkout just yet, you can try editi...

Resolved! SOLVED. Application under review

I'm changing over from EE to O2, I've ordered an iPhone 14 Pro Max, and I've selected a date and time for delivery (next day). Then after I had paid my upfront fee and chosen my delivery time slot, they said they were reviewing my application, which ...

Resolved! New User - or should I say new non-user!

Am I just unlucky or is O2 really this bad? I ordered a pay monthly sim on 18th December it didn’t arrive.managed to get through to someone on 23rd who ordered a replacement sim.what is the point of providing a tracking number that Royal Mail doesn’t...

Resolved! Contract

hello there is something wrong with my contract. I took an iPhone 13 and was supposed to pay £16 less. Unfortunately, I still pay £48 where it was supposed to be £16. Please check this. Thank you. The contract I signed through Unswitch was such a pro...

Resolved! Porting number

Hi all hope someone can help because I'm about to scream I have requested to port my number to 02 and applied this when I bought the deal and had to call and activate the port when I received the SIM despite this I was told the port request hadn't be...

deactivated SIM - help and advice

A month ago I requested an esim from O2 because I anticipated getting a new iphone while in the US over Christmas. They said it would get emailed to me. I followed up a few days later and they said it could take awhile so I went to the US, got my new...

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