Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment

I can not pay. I tried all my cards. The banks say all the cards are working. O2 diverted the traffic. I can not speak to them by chat.How can I pay. Now I can not use not even receive O2 SMS probabile cause they diverted traffic. Do you have any oth...

Resolved! Why does my first bill look like that?

Hi,I'd like to get some info about the billing system.I've changed my O2 service form 'pay as you go' to 'pay monthly' on 17/01/2023, so from that day I am supposed to pay 10+5 GBP per month.MyO2 app says I have my first bill, period was 17/01-19/01,...

Resolved! Where's my pre paid Mastercard?

I bought a phone based on the incentives and I still have not received them and can not find a way of getting hold of anyone.... Next time definitely going EE!

Resolved! 02 Open 25% discount

Hi I have o2 open 25% discount applied to my £20 per month airtime bill since August.This should bring it down to £15 & it did for a couple of months.Since I added another SIM for my child (£8 per month) my bill has changed to £16.67 per month.On top...

Resolved! Text received from O2 stating they are contacting my bank to set up a DD when there is already one

Is Direct Debit to change at my bank

Cancel my eSIM pay monthly account

I want to cancel my eSIM account on my iPhone 13 Pro Max & then order a new 5G compatible eSIM to install in a different iPhone 14 Pro Max. My O2 phone number is xxxxxxxxxxxxx, but is on my old iPhone 13. [Mod edit: Please do not share personal detai...

Resolved! Upgrades and using old sim card

Hi, not sure if anyone can help me. I recently upgraded to the Samsung galaxy S22 Ultra 5g on O2 refresh. I did order a new sim but wanted to keep my old number. I've managed to put my old sim in and the new one but am having to switch sim every time...

Resolved! New Sim Only:- Unable to Continue

I have been with o2 for around 6 months. Last week I took out another sim only contract without any issues. I want to take out another two sim only Contacts so that the whole family are with o2. I’ve just tried to sign up again, and am receiving an e...

Resolved! Selected Network O2 not available

Hi My Reference number [Removed] Phone number [Removed] it is blocked I don't understand why Slawomir Pajda

Resolved! Message charges ??

On my last bill iwas charged £1-30 for messages ?? I have unlimited messages on my tarrif ??

O2

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