Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund

I would like to know if you have credited the£29.99 in to bank, or have you credit to my account??

Why can't you email anyone? I'm sick of phoning to explain the same situation they don't fix

I have a dongle that I got to make my contract cheaper around 5 years ago. I'm still paying £1.38 a month for it despite not using it. Now it appears my disney plus account is linked to it and it won't let me "manage" it on My O2 to cancel it, becaus...

My new SIM card won’t work

Bought a new SIM card, followed instructions that came with it. It doesn’t work. No mobile connection

Resolved! Account

Hi I thought my contract had ended but can't log into my account to check. I got this as part of a virgin deal. Since then the card ha never been used and finish with virgin and don't wish for this contract to continue.

Resolved! upgrade on Account number ********** Phone number ending in 367

I want to know when my daughter is due an upgrade please?

How and where to change bank account details

Hi I took out a sim only deal on 16 Oct. The guy in O2 shop said I could change the bank details after 30 days. I’ve checked the app, but can only see option to set up a new direct debit. (Or change payment date) Is that what I need to do when I just...

Resolved! Bill

Hi, I paid my bill on the 10th November and I still do not have network coverage?

Resolved! Stolen SIM card

Hello, someone has stolen my phone and I have to block my SIM card as soon as possible. Please help me with my request. Thank you.

Resolved! Data allowance

When I took out this contract I was told I would have my 25GB doubled to 50GB as I am a Virgin customer. This has not happened.

Site/system/process issue or shop misleading me?

Has anyone here done a click and collect and collected the item the same day or the following day (as per whatever the site says). The last four orders (2 to my address, 2 click and collect) I have placed have all taken longer than expected, even whe...

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