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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keep my old number

Hi i wnat to keep my old number and not this temporary number i have with o2 i have the pac cod if you need it

Discounts

signed up two new SIM only monthly contracts and was 20% discount on both contracts but after 6 days got a text message that only one number is accepted. Contract signed on specific assurance of 20% discount on both.

Resolved! Bill not showing as paid

I have paid my bill, its showing as having gone through and been taken from my credit card but is still showing as overdue on my account. Do I need to ring O2 or should I just give it time? I usually recieve a payment email but haven't yet

Resolved! New tariff

Hello I want to change my tariff but they are all so much more expensive than what I'm paying at the minute. Why is this?

Resolved! Double billed & no way of contacting customer support

Can anyone advise please as it’s not possible to contact o2. No customer service email, can’t get through on the phone and online chat is basically not in use by them. Problem I need resolved/ an answer to is why i have (again) been double billed?I h...

Resolved! Lost phone

Hi i have lost my phone can you send me a sim replacement pls

Resolved! Battery issue

Need to replace this phone as the battery keeps getting hot and going flat very quickly

Resolved! cancel in 14 days

Last week I went into O2 in Hampstead and changed my plan on my mobile .I was told there was a free tablet so I took it.Now I see that I have been sold it and signed up to another plan on number This was never my intention. I was tricked.I would like...

Resolved! cancelling my contract

I have a tariff-only contract that runs out in September, and which began in 2021, if I cancel this now, would I incur charges and/or have to pay the rest of the contract? Or would there be no charges/payments required since there are only 8 months l...

Resolved! Took phone deposit but declined my request for a phone

I started the application for a new phone and they took all the details and I paid the deposit of 30 something pound and it’s been taken from my bank but after that it told me I wasn’t eligible for the phone, what do I do?

O2

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