Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can you change your number online

Are you able to change you mobile number online

Resolved! Spend cap

Can I check that both of my accounts have a spend cap please. One of my accounts I had changed my tarriff and will start from 14th February. can I check that the spend cap will continue. so that a spend cap will continue with the new tarrif ?

Resolved! Tariff changed

I received a call from O2 yesterday saying my monthly payment would be reduced. I have checked my O2 account today and my tariff has been more than doubled from £7.00 to £16.00. Can you rectify this. I have also received an iphone through the post wh...

Resolved! Cancel and refund

Hi i ordered a tablet yesterday and for some reason the order didnt work properly but im being charged . Ive come into store to get a new one but i need the current one cancelling. Thank you Bella Shaw

Resolved! Giving iPhone 14 upgrade to son

HiJust upgraded my O2 contract & gone for the iPhone 14. I prefer the phone I have now & want to give the 14 to my son who is also an O2 customer. Is it as simple as inserting his sim into the new 14 & it's ready to use?Or is there more steps I have ...

Resolved! Phone offers

Sky have an offer for £20 a month iphone 13 for 24 months can you offer the same

Resolved! Charged for a phone O2 have had back

Hi, I upgraded my phone on the 4 Jan, long story short they cut my SIM card off without sending out a new one…customer service was rubbish so cancelled the contract and returned the new phone. The phone was delivered by RM on the 16 Jan, I have phone...

Resolved! Refund deposit

Hi there i tried to place order for a new phone however after you took £30 deposit it then said i needed to pay a further £400 due to my credit history so im not going to do that so i need my £30 deposit back thanks

Resolved! Faulty charging port

Hi guys,I have had my phone nearly two years its a "like new" S10 + ( I know need a new updated one) however six months into having It the charging port slowly started to become faulty I wasn't sure if I could get it fixed for free now its obviously ...

Resolved! Cancel payment

I accidentally paid 518 on 02 on Tuesday and it came out of my bank and I been trying to put it in my bank I wanted to cancel the 518 payment

O2

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