Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sigh. I used my 14 day cooling off to PAC out but now getting charged the full contract

e whilst I was still in my 14 day cooling off period. I requested by PAC from O2: The O2 SMS message stated that "You're in your Change Your Mind period, if you switch before 08/02/2024 you wont have to pay any charges for ending your contract with u...

O2 customer service.

What is wrong with 02 customer service. I've been waiting for 1 hour and 40 mins to get through

Delivery

When is my delivery due

Barr

Hi. Been on hold for 5 hours to 02 Num 202to see if my phone has a barr on it. there is data available in everything else is working can a get help asap

Resolved! cancel contract

cancel contract

Help

I had a plan thinking of £15 30GB. but I switched the plan to £20 50GB. However, I still cannot use the new plan. Can you help me please? I need the internet to work, it's urgent

Resolved! Account

My accounts need restricted. Af been on hold for over 2 hours and get answered on 02 number 202. a need a call back or my barr lifted asap. this is disgraceful

Price increase

I am being asked to pay an extortionate amount from April 2024. The new proposed amount will be roughly a 30.6% increase to my original contract amount. This is not justifiable and I wasted nearly two hours on the phone with an O2 customer service re...

Resolved! Virgin Mobile Device Contract

Hi, I have a contract for an Iphone 12 mini that I opened with Virgin, I believe this Is due to finish in September of this year. However I am confused as to how I view the details of this contract any more now that Virgin and o2 have merged. can you...

Getting No Help

So placed an order on Saturday for an aditional contract. Was told I would be likely to pass the credit check on those checks they do before you confirm your order then went through checkout and it said "We need to take a look at your application. Ho...

O2

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