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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21832 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 205694 Views
  • 2 replies
  • 2 kudos

Resolved! Claim free notebook

I upgraded 2 days ago and was told I could claim a notebook?? The phone has turned up but with no info on how to do this?

Cole34 by • Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! New phone

Got a new phone and was told I can get new cover also 200 pounds in Mastercard .I can't seem to get a human to chat to

mms not supported on network

cant get picture messges to send as get this message,im on pay monthly with unlimited txts with an galaxy s21

modfather by • Level 1: Joiner
  • 991 Views
  • 3 replies
  • 0 kudos

Live chat

Link for live chat with an agent as can't do it via the app. Says not available to me at this time

Deedy1988 by • Level 1: Joiner
  • 335 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel new contract

I wish to cancel a pay monthly sim contract I requested I am within the 14 day period how do I go about this ?

Gun191 by • Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! Payment date changed

Hi,Could you please change the DD on my account for the end of the month and last working day of every month moving forwards. As I don’t get paid before that and I can’t clear my funds. Also could you please don’t turn off my data and calling until t...

Payment6 by • Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming charges

I have a pay monthly O2 phone contract. I wish to travel to South Africa for 3 weeks in November 2023. I can see from the O2 website there is a ‘Going Abroad’ option for Pay Monthly customers for £6 per day. This would cost me £120 extra for the trip...

MGC by • Level 1: Joiner
  • 522 Views
  • 2 replies
  • 0 kudos

Resolved! New phone

Hi so if I go in to the nearest 02 shop and use switch up and I take my bank card and chip and a recent bank statement will that do for identification

Pipstop78 by • Level 10: Inspirational
  • 424 Views
  • 3 replies
  • 0 kudos

why my contract grew

I sign a contract last year 55£ per month, i dont check my bills but now when is 61.42 why? Is like this from 6-7 months. If i sign with 55£ why they grow? I was have deal with three and ee but never happen . Someone explain me please? Is last time w...

Catalin1 by • Level 1: Joiner
  • 412 Views
  • 4 replies
  • 0 kudos
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