Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18782 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 190235 Views
  • 2 replies
  • 2 kudos

Resolved! I just want to end my contract!

I started the contract last week. It was a device and an airtime contract. There was a problem with the Sim so I tried to contact O2. However, I discovered that customer service was awful and I was not able to speak to anybody I kept going back-and-f...

Resolved! Insurance claim number

I had my phone stolen in Heathrow before I left to spend 3 months in Argentina. After countless chats with o2 support and promises to send me insurance claim details via email as they will not call me on my new Argentinan number. They did say they ha...

RichardD by Level 1: Joiner
  • 344 Views
  • 2 replies
  • 0 kudos

Resolved! How long to receive a sim, and can I start with eSim?

I ordered a sim last week (16th) and they said it was being sent by special delivery next day. The tracking number doesn't look like a royal Mail one (Started with LPN and is 20 characters)>How long are people waiting for a new sim? And is theer any ...

gortex342 by Level 1: Joiner
  • 502 Views
  • 1 replies
  • 0 kudos

Resolved! Has anyone made a order and not heard anymore

Hi have ordered Saturday evening and paid for 4.99 delivery and not heard anything more or had a despatched email.. finding it weird and don’t know how to contact Anyone

Bob53 by Level 1: Joiner
  • 474 Views
  • 3 replies
  • 0 kudos

Resolved! Insurance vs AppleCare with Switch Up?

Hi there, hope you are all well and can help me understand this situation:I have recently (less than 1 month ago) upgraded and got a new iPhone, and with a plus plan I also got the Switch Up option. As every apple products, it recommends I activate A...

cdesio by Level 1: Joiner
  • 1033 Views
  • 2 replies
  • 0 kudos

Porting

We are having terrible problems porting a number. We arranged for two numbers to be ported on Monday and despite receiving no notification it was going to happen the porting started on Tuesday. One of the numbers was porting to an esim and after bein...

JRH by Level 1: Joiner
  • 708 Views
  • 4 replies
  • 0 kudos

Resolved! Lol at O2's fantastic stock updating

11:59 place order that is "in stock and available to collect from my local store TODAY. "11:59 + 5 seconds.... O2: Hello RYAN. Sorry, there's been a problem with your order, and it's not going to be ready today. We're working hard to fix this and We'...

viridis by Level 56: Guvnor
  • 1396 Views
  • 7 replies
  • 0 kudos

Resolved! New Replacement Sim Not Working

Hi all, I lost my iPhone this weekend, and I ordered a new one by signing up for a new monthly iPhone contract. I received the new iPhone and a sim card this morning, however, when I come to use the sim card it isn't registering or working at all. Ca...

Resolved! VAT receipts

How do we get VAT receipts as a personal customer? every time I have to phone 202 and request this which is very time consuming, frustrating and a waste of everyones time. All 02 need to do is write the VAT number at the bottom of the bills and as th...

PWE by Level 1: Joiner
  • 1373 Views
  • 5 replies
  • 0 kudos