Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18746 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188645 Views
  • 2 replies
  • 2 kudos

Cancel a sim card

i wan to cancel my sim card pay mthly but I've been on hold for such a long time, do i have another option on how to cancel?

Resolved! Affiliate

Hi, I've just upgrade my sim only contract. I've done it through the uswtich. After completing the upgrade I have received text message from o2 that I'm now on sim only plan affiliate. What is it? I've heard about it.Thanks, Prem.

Premski by Level 1: Joiner
  • 438 Views
  • 2 replies
  • 0 kudos

I don' understand the number of gigabytes I have been put on 250 but I think O2 has advised my ave

Can you please explain to me so i understand my bill. 1. If i am correct my plan gives me 250Gb but my usage says I average 11.66 a month. Bearing in mind also I am currently on universal credit and I have deductions coming out for rent arrears and h...

Fashole by Level 1: Joiner
  • 197 Views
  • 2 replies
  • 0 kudos

Resolved! problem of Rolling plan

Dear staff, I originally subscribed to a 15 pounds rolling plan and was debited on the 7th of each month. But this month I didn't receive the relevant bill, so my data was used up in the last few days. I subscribed to the rolling plan again, but I re...

Xinlang by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Resolved! Amazon add on

Hi got a Amazon add on for 6 monthsHow will it add on to my Amazon account I'm on a free trial with AmazonThanks

Waywoo by Level 1: Joiner
  • 277 Views
  • 4 replies
  • 0 kudos

Resolved! Can i request a refund for no network service?

The 02 mast near me has been down since Saturday and the status checker says 29th Feb for an update. Can I claim a refund for my contract as I can't actually use what I'm paying for? Thanks

TashH by Level 1: Joiner
  • 610 Views
  • 10 replies
  • 0 kudos

Anyone competent able to migrate me from pay-as-you go to pay-monthly?

Got sent a text from O2 saying I could upgrade to pay monthly for £10 a month for 12GB of data and Amazon Prime. Tried the website and it is saying £21 and tried calling only to get someone in very broken English struggle to understand what I wanted ...

TheSIM by Level 1: Joiner
  • 267 Views
  • 3 replies
  • 0 kudos