Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Waiting for new sim

I ordered my new SIM on Monday 30/01/2023? I know it can take up to 3 days tr to call 02 no joy 20 minutes queuing just want confirmation ifvitvwas sent outm

Hi

hi my phone number wont let me ring out

O2 put me on a diff contract to what was agreed and they sent thats more expensive!!

So spoke to O2 on the phone as app didnt have all the info, agreed a package, was sent the contract to review and agreed to it. BUT ive now been put on a doff contract that is more expensive! So after 45mins sorting out a contract and now well over c...

Resolved! Paid via PayPal but o2 claim it’s not received

I paid on the 31st via PayPal however o2 have messaged me to say it’s overdue and my phone is now restricted. I have been calling for over two hours, tried to message on the chat, emailed the email address PAYMENTADMIN@o2.com where the money was sent...

Resolved! Charges for itune purchases etc

I have brought itunes items which have been taken from my bank account, but my bill now has this amount on it for payment. I don't want them taking this twice! How do I get help from O2 when virtual assistant does not recognise my query? Thank you

Resolved! I am still getting O2 bill when I have canceled it?

Sometime in November, I called O2 to let them know that I will not be continuing my contract with O2 and need to cancel. I do not live in the UK anymore so I don't need to renew. The agent on the phone advised me that my contract will end end of 2022...

Call forwarding not working - sim card error message

My Partner had been trying to call me this morning and it wasn't coming through. We figured out it was diverting to my work number. 2 days at work I had set the call forwarding to my work number as I always do when in the office as I don't have acces...

Activating my Amazon Prime and also getting my NHS Disc applied as it has been removed.

Hi, Can any one help? I have been trying to get through to discuss activating my extra which is Amazon Prime after buying my son a new iPhone 14 before Christmas. I am having extreme difficulty getting through to O2 over the chat function or over the...

Resolved! Moving to different contract SIM on Virgin as part of TV bundle deal

Good morning. I hope someone can help with this. My husband has recently changed our TV package with Virgin Media to the Volt package and this includes a SIM deal with O2. His phone contract is with virgin mobile and only recently changed contract so...

Resolved! Motorola g62 4g Calling / Volte for use in USA

Hello,I just got my new phone from work (not via O2) which is a Moto G62 5G - which is dual sim.I aim to use my O2 sim in the second sim slot for personal use and use the phone on trips to the USA. However when I checked the phone there doesn't seem ...

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