Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Chat never on and Call Back is 2 weeks away

For 3 days i have been trying to have a chat with someone regarding Disney + being removed from my account in error but constant message of being busy, i then thought i would try a call back, booked that for 2 weeks time (1st time it was available), ...

Resolved! Monthly bill raise notification

Hi, I got the message like my monthly bill will be increased from April2023. If that so, why are you increasing in mid of contract. Text: Hello. From April 2023 the monthly price of your calls, texts and data will rise by the 13.4% RPI rate of inflat...

Resolved! increase price in April

please will you calculate and advise me of what my April charge will be.

Resolved! If I upgrade my sim only contract today will I still get the price hike in April

If I upgrade my sim only contract today ,will I still get the outrageous price rise in April

Resolved! Roaming

I am currently on holiday in the USA and looked up roaming charges which I noted was £6 per day. I texted O2travel to 23336 as advised on my app. Today I switched on roaming for the first time and was within hours notified by O2 I had reached my £50 ...

Resolved! Failed porting Multiple times

Hello please could someone help me. Ported number from another network a few months back. Number ported successfully and everything worked for a short while. In November I wasn’t receiving text messages. Called o2 and was advised to reset my network....

Resolved! Galaxy watch credit check

I ordered a Galaxy watch 2 days ago, all got accepted but I had to pay a £125 deposit, I paid this and expected delivery.Been 2 days and had nothing..not even an email so I phoned up, apparently they are saying it's passed but it's still doing an onl...

Resolved! why is notifictions going to old email address,when details on file are correct.

there was a calculator on this notification to let you see how it could affect you.My security would not allow me to open it.Is there an alternate method?.

Resolved! Tariff change

Can I change my tariff before my new bill date?

Resolved! Data in Australia (Bad)

Hi, I’ve recently just moved to Australia from the UK & hoped at all costs to keep my UK number/phone and likely get a different phone whilst here for Australian number. O2 has claimed that my monthly payment of £25 covers unlimited texts, calls & 15...

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