Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missing click and collect delivery

Good morning everyone!I know this forum is run by the community and not o2 employees however I do know there are a couple of employees that monitor this and are really helpful. Last week I ordered two devices. These went through as you would expect a...

Resolved! Phone mobile abroad

If I phone a UK registered mobile in Austria (with a +44 number), is it included in my package or would I have to pay extra. Thanks. Robert

Resolved! Why have I received a bill when my account has been closed

U have yet again received a bill for an account that o2 closed because they couldn't provide me with a service , this was supposed to be all sorted

Resolved! undelivered sim

how do i get to speak to somebody? orered a new o2 sim on 9th February. it didnt arrive. used online chat to ask for a new sim oin the 16th. that hasnt arrived either. need to speak to someone. can anybody please help? Thanks

Resolved! change from monthly contract to pay as you go

Can I change from pay monthly to pay as you go . I am new customer and started a 18 month contract 1.5 months ago

Resolved! Payment pending and late payment fees coming

I paid o2 bill through o2app. This time bank sent me security confirmation request so i had to go to bank app to confirm. O2 app closed so had to repeat the process. I didn't get any confirmation this time but bank statement shows pending transaction...

Resolved! swapmy sim

I have changed over from Virgin - my number is [Personal information removed] and was told that I would not lose my signal after giving O2 a PAC code from Virgin. I have now lost my signal with my Virgin sim and cannot sign into my account on O2 and ...

Resolved! Bills

Don’t find my bills

Resolved! Cancellation

Was given a pac code 2 days ago but number still not transferred

Resolved! Legit?

Is this a legit number ? +44 333 344 6972

O2

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