Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged for use in USA - Have "Volt O2 Travel Inclusive Zone" bolt-on

I have two numbers in my name, for both myself and my wife. Because i'm also a Virgin customer, I have the Volt features added, including the Volt O2 Travel Inclusive Zone bolt-on.However, upon returning from a holiday to America this weekend, I find...

Resolved! charged extra month for changing tariff on sim only plan

I recently changed tariff for more data part way through my billing month. When I received my bill it was higher than I expected. Upon looking at the breakdown it was somewhat confusing... There was a charge from the date a changed tariff to end of m...

Roaming Forwarding (but not roaming)

I live in the UK & have an o2 pay monthly sim-only account, 10gb data, unlimited texts and minutes. I use an unmodified samsung galaxy s10 android phone, originally bought in the UK from o2.My partner lives with me & has an o2 phone-and-sim monthly p...

Resolved! Using phone in Japan

Hi-we are spending 6 weeks in Japan and won't need to use my phone for calls but would like to check my Internet when at my daughters using her WiFi. If i turn off data roaming on my settings can I still do that without incurring £6 per day charge?

Resolved! Bill

I need to reduce my bills

Resolved! My contract

I am not sure whether I am still under contract with O2. Could you please advise me?Also I am on a 5Mb tariff which you state costs £22.44 oer month and a I am paying £23.44 per month. Please advise why I am paying extra.

Resolved! Deleted esim off phone during factory reset

S22 ultra 256gb. Not sure how I go about loading the esim package again as I no longer have the QR code that us initially given ? Thanks

Resolved! Bills

Hello everyone, do can I view 2022 bills and minutes from the bill? please

Resolved! Phone contract

Hi I paid my phone bill yesterday that was overdue and it said it should be on within 12 hours but nothing is still working? And I need my phone for work purpose

Resolved! Topping Up Abroad

Hi, I’ve tried contacting customer services but can’t only get a robot that doesn’t understand anything I ask. Chat also goes to a robot (virtual assistant). I’m currently abroad using a non UK number and haven’t used my O2 for 6 months, it has been ...

O2

Forum Posts