Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing a spend cap

I am trying to reduce my spend cap from £60 to a lower value. As usual I am pointed to a list of FAQs on the website which suggest I use the app to talk to somebody on chat to get this changed. When I use the App it states I need to go to the website...

Resolved! Dept

Hi on my clear score account it says I have 15 pound dept at the address 112 lake lock road but Im sure I paid all the dept I had

Resolved! No order confirmation

I placed an order of a device with contracted sim on Friday 31st march, I payed the upfront cost as well as the next day delivery. I understand my order had a possibility of not coming on time however, it is now Tuesday the 4th April and I have not e...

Resolved! I'd like to say thanks for the customer service I received from 02

Hello,I would like to thank the customer service agents who dealt with my query on the 3rd and 4th of April 2023, but I don't seem to be able to find an email address to contact O2. Any idea? Many thanks SA

Resolved! I received an email confirming my switch to a monthly sim only plan

Hello, On the 3rd of April I received an email confirming my switch to a monthly sim only plan ([Removed]) and am awaiting delivery of my new sim card. However, today I received an email purporting to be from yourselves, the content of which I've pas...

Resolved! Phone bill

Hello, my phone has been cut off because I haven’t been able to pay it this month. I really need it as I have children and use it for work purposes now. Ive also had a death in the family so wasn’t able to pay it as was off work. can I set up an agre...

Resolved! How to view final bill when my o2 says I have no products or services?

I recently cancelled my Volt o2 sim due to the price rises, now when I log in to my o2 I cant view my final bill as it says I have no products or services but the help page says I should get the information from there. So how do I view my final bill?

Resolved! My bill is higher this month

Hi O2, My monthly bill was higher this month and I can’t find a reason why or any emails communicating this. If anything I feel like my bill should be lower as I don’t use all my calls/ text allowance.thank you,Natasha

Resolved! Allowance

Why have I not received my full 1gb allowance this month.? I should have added the remaining mbs left on my bolt on too.

Resolved! How can I actually get speaking to someone?

I sent my phone back for repair 8 days ago, I was told I would receive an e-mail or textwith 48 hours. I have received no communications except the usual spam e-mails. Yesterday I called back into the O2 shop where I bought my phone and returned it t...

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